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Find Answers to Your Questions

Whether you just opened a credit card offered by Wells Fargo Financial National Bank or you've been our customer for a while, you may find helpful information about your credit card account below.

To get started, select the category that best fits your needs:

My monthly billing statement

You received a statement, electronically or through the mail, for your Wells Fargo Financial National Bank credit card account.

Helpful hints:

  • Review your statement for accuracy.
  • To help you easily find important credit card account information, we've created a .
  • You will not receive a billing statement until a charge is posted to your account.

Frequently asked questions:

Why didn't I receive a billing statement?Show Details


There are several reasons why you might not receive a billing statement, including:

  • It is less than 45 days from your first purchase
  • Your first purchase has not posted yet
  • You have a zero balance
  • We do not have your correct address

If you don't receive your statement within 45 days of your first purchase, please call us at 1-877-805-7744. If you believe we may have an incorrect address, you may update it on or by calling us at 1-877-805-7744, Monday – Friday, 8:00 am to 6:00 pm Central Time.

What to expect next:

  • Review the section on this site. Once you receive a statement, make a payment, referring to your statement for the outstanding balance or minimum payment required and due date.