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Find Answers to Your Questions

Whether you just opened a credit card offered by Wells Fargo Financial National Bank or you've been our customer for a while, you may find helpful information about your credit card account below.

To get started, select the category that best fits your needs:

Managing my account

If you'd like more information about managing your credit card account, these topics may address questions we haven't covered yet.

I want to make changes to my credit card account

How do I change my address or phone number?Show Details


You may update your account information through or by calling Customer Service at 1-877-805-7744, Monday – Friday, 8:00 am to 6:00 pm Central Time.

Can I change my payment due date?Show Details


You may be able to change the payment due date on your credit card account at or by calling Customer Service at 1-877-805-7744. Some limitations apply.

How do I request a credit limit increase?Show Details


Our Customer Service representatives can help you. Please call 1-877-805-7744 to request a higher credit limit.

I'd like to manage my credit card account online

How do I enroll in Wells Fargo Online?Show Details


Sign up for . You'll need your credit card account number, your Social Security number, and a valid email address to get started.

What can I do through Wells Fargo Online?Show Details


With , you can manage your account, choose paperless statements, and make online payments virtually anytime, anywhere. It's easy and secure – sign up at no cost.

My card has been lost or stolen or I suspect fraud

Who do I contact if my card has been lost or stolen?Show Details


Please call Customer Service immediately at 1-877-805-7744 to report your card lost or stolen and to receive further assistance.

What should I do if I suspect fraudulent charges on my credit card account?Show Details


Please contact our Customer Service department at 1-877-805-7744. A representative will review your credit card account with you and provide further assistance.

I'd like additional credit resources