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What is the Dillard’s Rewards program?

Dillard’s Credit Cardmembers earn points on every eligible purchase made at Dillard's (in-store, online, catalog or phone).1 For every 1,500 points you earn, you’ll receive your choice of a 10% off All-day Shopping Pass or a $10 Reward Certificate. Rewards points are subject to expiration.2

How do I become a Dillard’s Credit Cardmember?

Subject to credit approval. To become a Dillard’s Cardmember, you can apply in-store, online at www.dillards.com/apply or by mail. To have a Dillard’s Card application mailed to you, please call us at 1-800-643-8276, and press “0” to speak to a representative. Mon - Sat, 7 am - 12 am | Sun, 10 am - 8 pm, CST.

Where can I earn Rewards points?

You can earn points on purchases at Dillard’s stores, phone, catalog and Dillards.com.1 In addition, Dillard’s American Express® Cardmembers earn two rewards points per $1 in purchases at U.S. gas stations and U.S. grocery stores and earn one reward point per $1 in purchases everywhere American Express Cards are welcomed.3

What do I earn with my Rewards points?

Once you earn 1,500 points, you’ll receive your choice of a 10% Off Shopping Pass4 or a $10 Rewards Certificate.2 To make your choice between a Shopping Pass or a Rewards Certificate, call customer service at 1-800-643-8278. If you do not make a choice, you’ll automatically be enrolled to receive the 10% Off Shopping Pass.2

How do Shopping Passes work?

Shopping Passes are valid for a 10% discount on one calendar day’s purchases made at Dillard’s or Dillards.com with your Dillard’s Credit Card or Dillard’s American Express® Card. You must present your pass at the time of each purchase or provide your Shopping Pass coupon code for online, catalog or phone purchases.

How do I know when I’ve earned a Reward?

We’ll include your rewards with your monthly statement. If you have enrolled in online account management, you can log on to dillards.myonlineresourcecenter.com to manage your account.

Where can I spend my Dillard’s Rewards?

You can use your Shopping Passes and Rewards Certificates for merchandise you buy at Dillard’s stores and Dillards.com.

Do Rewards points expire?

Yes. Rewards points earned which have not been used toward the issuance of a Rewards Certificate or Shopping Pass will expire at the end of the 12th month after such rewards points are earned. Rewards points are redeemed on a first-in, first-out basis.

Do Dillard’s Shopping Passes and Reward Certificates expire?

Yes. Dillard’s Shopping Passes and Reward Certificates expire by the date shown on the certificate.

  1. Rewards Points are earned on net purchases (purchases minus returns/credits) only. Cash advances and cash equivalents, such as money orders and traveler’s checks as well as interest charges and fees, do not earn Rewards Points. See the Dillard’s Rewards Program Terms and Conditions for details.

    Rewards Points earned that have not been used toward the issuance of a Rewards Certificate or Shopping Pass will expire at the end of the 12th month after such Rewards Points are earned.

  2. Rewards Certificates and Shopping Passes cannot be used for prior purchases, credited to an account, redeemed for cash, or used for purchasing gift cards, and must be presented at time of purchase for each eligible transaction by the expiration date shown on the certificate or pass. Your Dillard's Credit Card or Dillard's American Express® Card must be used in conjunction with redeeming Shopping Passes or Rewards Certificates. Purchases subject to available credit limit. Additional restrictions and limitations apply as stated on the Rewards Certificate or Shopping Pass. See the Dillard’s Rewards Program Terms and Conditions for details.

  3. Two rewards points are earned per dollar charged on net purchases (purchases minus returns/credits) at: (1) U.S. retailers whose merchant code for American Express is classified as gas stations or automated fuel dispensers (gas purchases at warehouse/membership clubs, grocery stores, car washes, auto repair stores, and superstores that sell gasoline may not earn two rewards points); (2) at U.S. retailers whose merchant code for American Express is classified as supermarkets or grocery stores (purchases at superstores and warehouse clubs may not be coded as supermarkets). For all other purchases, one rewards point is earned per dollar charged in net purchases. Wells Fargo does not have the ability to control how a merchant is classified and therefore reserves the right to determine which purchases qualify for two rewards points. You may not earn bonus points for purchases made through third-party payment accounts, at online marketplaces, with retailers who submit purchases using a mobile/wireless card reader, or if you use a mobile or digital wallet. Cash advances and cash equivalents such as money orders and traveler’s checks, as well as interest charges and fees, do not earn rewards points. See the Dillard’s Rewards Program Terms and Conditions for details.

  4. Subject to credit approval. To qualify for this offer, you must open a Dillard’s Card Account and charge $100 in net purchases (purchases minus returns/credits) with your Dillard’s Card at Dillard’s stores or dillards.com the same day you open your Account. 10% Off Welcome Shopping Pass will be sent to you in your first statement. See Shopping Pass for restrictions and exclusions.
What are the features and benefits of my Card?

You earn 2 rewards points per $1 in purchases charged to your Card at Dillard’s.1 When you reach 1,500 points, you will earn your choice of rewards – a 10% off Rewards Shopping Pass or a $10 Rewards Certificate. 2

I have not received my Card. What do I do?

If you have not received your Dillard’s Card, please call Customer Service at 1-800-643-8278, Monday through Saturday, from 7:00 am to midnight Central Time, and Sunday, from 10:00 am to 8:00 pm Central Time.

  1. Rewards Points are earned on net purchases (purchases minus returns/credits) only. Cash advances and cash equivalents, such as money orders and traveler’s checks as well as interest charges and fees, do not earn Rewards Points. See the Dillard’s Rewards Program Terms and Conditions for details.

    Rewards Points earned that have not been used toward the issuance of a Rewards Certificate or Shopping Pass will expire at the end of the 12th month after such Rewards Points are earned.

  2. Rewards Certificates and Shopping Passes cannot be used for prior purchases, credited to an account, redeemed for cash, or used for purchasing gift cards and must be presented at time of purchase for every eligible transaction by the expiration date shown on the certificate or pass. Your Dillard's Credit Card or Dillard's American Express® Card must be used in conjunction with redeeming Shopping Passes or Rewards Certificates. Purchases subject to available credit limit. Additional restrictions and limitations apply as stated on the Rewards Certificate or Shopping Pass. See the Dillard’s Rewards Program Terms and Conditions for details.
What are the features and benefits of my Dillard’s American Express® Card?

You earn 2 rewards points for every $1 in purchases charged to your Card at Dillard’s.1 With your Dillard’s American Express Card, you also earn 2 rewards points per every $1 spent at U.S. gas stations and U.S. supermarkets, as well as 1 rewards point per dollar everywhere else American Express is welcomed.2 When you reach 1,500 points, you will earn your choice of rewards – a 10% off Rewards Shopping Pass or a $10 Rewards Certificate.3

In addition, you also have access to more great benefits, including:
  • Cellular Telephone Protection when you pay your monthly cell phone bill using your Dillard's American Express® Card4
What is an EMV chip, and how does it affect the use of my Dillard’s American Express Card?

It’s an embedded microchip that adds another level of protection against fraud and counterfeiting when your Card is used at chip-enabled terminals. You may still swipe it at card readers just as you do today, or insert it into chip-enabled terminals.

I have not received my Card. What do I do?

If you have not received your Dillard’s Card, please call Customer Service at 1-800-643-8278, Monday through Saturday, from 7:00 am to midnight Central Time, and Sunday, from 10:00 am to 8:00 pm Central Time.

  1. Rewards Points are earned on net purchases (purchases minus returns/credits) only. Cash advances and cash equivalents, such as money orders and traveler’s checks as well as interest charges and fees, do not earn Rewards Points. See the Dillard’s Rewards Program Terms and Conditions for details.

    Rewards Points earned that have not been used toward the issuance of a Rewards Certificate or Shopping Pass will expire at the end of the 12th month after such Rewards Points are earned.

  2. Rewards Certificates and Shopping Passes cannot be used for prior purchases, credited to an account, redeemed for cash, or used for purchasing gift cards and must be presented at time of purchase for every eligible transaction by the expiration date shown on the certificate or pass. Your Dillard's Credit Card or Dillard's American Express® Card must be used in conjunction with redeeming Shopping Passes or Rewards Certificates. Purchases subject to available credit limit. Additional restrictions and limitations apply as stated on the Rewards Certificate or Shopping Pass. See the Dillard’s Rewards Program Terms and Conditions for details.

  3. Two rewards points are earned per dollar charged on net purchases at: (1) U.S. retailers whose merchant code for American Express is classified as gas station or automated fuel dispensers (gas purchases at warehouse/membership clubs, grocery stores, car washes, auto repair stores, and superstores that sell gasoline may not earn two rewards points); (2) at U.S. retailers whose merchant code for American Express is classified as U.S. supermarkets or grocery stores (purchases at superstores and warehouse clubs may not be coded as supermarkets). For all other purchases, one Rewards point is earned per dollar charged in net purchases. Wells Fargo does not have the ability to control how a merchant is classified and therefore reserves the right to determine which purchases qualify for two Rewards points. You may not earn bonus points for purchases made through third-party payment accounts, at online marketplaces, with retailers who submit purchases using a mobile/wireless card reader, or if you use a mobile or digital wallet. Cash advances and cash equivalents such as money orders and traveler’s checks, as well as interest charges and fees, do not earn Rewards points. See the Dillard’s Rewards Program Terms and Conditions for details.

  4. Cellular Telephone Protection can reimburse the eligible Dillard’s American Express® Card cardholder for damage to, theft of, or involuntary and accidental parting of a cell phone. This is supplemental coverage not otherwise covered by another insurance policy (for example, cell phone insurance programs, or your homeowner’s, renter’s, automobile, or employer’s insurance policies) and may be applied after all other insurance is exhausted. Reimbursement is limited to the cost to repair or replace your original cell phone, less a $25 deductible with an allowable maximum of two paid claims per 12-month period. Each approved claim has a benefit limit of $600. This benefit does not cover cell phones that are lost (i.e., mysteriously disappear). This protection is only available when cell phone bills are paid with an eligible Dillard’s American Express Card. Eligible cell phones are the lines listed on your most recent cellular wireless service provider’s monthly billing statement for the billing cycle prior to when the incident occurred. Electronic failure or issues related to the software of the device are not covered. Cellular Telephone Protection coverage begins the first day of the calendar month following the payment of your first cell phone billing using your eligible Dillard’s American Express Card, and remains in effect when you continue to charge your total monthly cell phone bill to your Dillard’s American Express Card. This protection may not be equivalent to or better than other applicable coverage. This benefit is included as part of your eligible Dillard's American Express Card and is underwritten by Virginia Surety Company, Inc. For complete coverage benefits and exclusions regarding this protection, go to the Dillard’s American Express® Card, Guide to Benefits.

  5. Note:
    Call your cellular provider (or sign on to their website) and request to set up automatic payments. Setting up automatic payments is not required to qualify for Cellular Telephone Protection; however, you need to pay your monthly cell phone bill with your eligible Dillard’s American Express Card to get up to $600 protection.
What additional benefits do I receive with my Dillard’s Elite Card?

In addition to receiving Shopping Passes or Reward Certificates for every 1,500 points you earn, with Elite status,1 you also have access to exclusive benefits, such as: standard shipping on dillards.com purchases (up to $16.95/transaction);2 gift wrapping benefits at Dillard’s (up to $16.95/transaction);3 exclusive elite bonus points offers;4 and a dedicated customer service phone line that bypasses the general number.

What additional benefits do I receive with my Dillard’s American Express® Elite Card?

In addition to all the benefits received with a Dillard's Elite Card, Dillard's American Express Cardmembers have access to more great benefits including purchasing pre-sale event tickets.4,5

  1. To achieve and maintain Elite status, you must charge $2,000 or more in net purchases (purchases minus returns/credits) each calendar year and keep your account open and be no more than two payments past due. See the Dillard’s Rewards Program Terms and Conditions for details.

  2. Standard shipping on Dillards.com purchases is available on each transaction.

  3. Standard gift wrapping on in-store purchases is available on each transaction.

  4. Any such promotion(s) or offer(s) may have specific terms and conditions that will be disclosed at the time of the promotion(s) or offer(s).

  5. Certain terms, conditions, and exclusions apply. Please see the Dillard’s American Express Cardmember Benefits or visit https://experiencesbenefits.com/us/access/entertainment.