Frequently Asked Questions

Questions? We can help.

YOUR DILLARD'S CREDIT CARD

Q. What are the benefits of my Card?

You earn 2 rewards points for every $1 in net purchases charged to your Card at Dillard's.1 When you reach 1,500 points, you will earn your choice of rewards – a 10% off Rewards Shopping Pass or a $10 Rewards Certificate.2

Q. I have not received my Card. What do I do?

If you have not received your Dillard's Card, please call Customer Service at 1-800-643-8278, Monday through Saturday, from 7:00 a.m. to midnight Central Time, and Sunday, from 10:00 a.m. to 8:00 p.m. Central Time.

 

YOUR DILLARD'S AMERICAN EXPRESS® CARD

Q. What benefits do I receive with my Dillard's American Express Card?

You earn 2 rewards points for every $1 in net purchases charged to your Card at Dillard's.1 With your Dillard's American Express Card, you also earn 2 rewards points at U.S. gas stations and U.S. supermarkets,1,3 as well as 1 rewards point per dollar everywhere else American Express is welcomed.1 When you reach 1,500 points, you will earn your choice of rewards – a 10% off Rewards Shopping Pass or a $10 Rewards Certificate.2

In addition, you also have access to more great benefits, including:4

  • Access to pre-sale tickets to events before the general public
  • Airfare, hotel, & cruise savings
  • National® Car Rental savings

For more information about all of the benefits of your Dillard's American Express Card, please visit amexconnect.com/dillards.4

Q. What is an EMV chip, and how does it affect the use of my Dillard's American Express Card?

It's an embedded microchip that adds another level of protection against fraud and counterfeiting when your Card is used at chip-enabled terminals. You may still swipe it at card readers just as you do today, or insert it into chip-enabled terminals.

 

ELITE STATUS

Q. What benefits do I receive with my Dillard's Elite Card?

You earn 2 rewards points for every $1 in net purchases charged to your Card at Dillard's.1 When you reach 1,500 points, you will earn your choice of rewards – a 10% off Rewards Shopping Pass or a $10 Rewards Certificate.2

With Elite status, you also have access to exclusive benefits, such as: standard shipping on dillards.com purchases (up to $16.95/transaction);6 gift wrapping benefits (up to $16.95/transaction);6 monthly bonus rewards points offers;7 invitations to private shopping events; and a dedicated customer service phone line that bypasses the general number.

Q. What are the benefits of my Dillard's Elite American Express® Card?

You earn 2 rewards points for every $1 in net purchases charged to your Card at Dillard's.1 With your Dillard's Elite American Express Card, you also earn 2 rewards points at U.S. gas stations and U.S. supermarkets,1,3 as well as 1 rewards point everywhere else American Express is welcomed.1 When you reach 1,500 points, you will earn your choice of rewards – a 10% off Rewards Shopping Pass or a $10 Rewards Certificate.2

With Elite status, you also have access to exclusive benefits, such as: standard shipping on dillards.com purchases (up to $16.95/transaction);6 gift wrapping benefits (up to $16.95/transaction);6 monthly bonus rewards points offers;7 invitations to private shopping events; and a dedicated customer service phone line that bypasses the general number.

In addition, Dillard's American Express Cardmembers have access to more great benefits, including: purchasing pre-sale event tickets; airfare, hotel, & cruise savings; National® Car Rental savings where you may enroll and enjoy an upgrade to the Emerald Club® Executive® Status; and complimentary amenities at nearly 1,000 luxury hotel properties around the world as an American Express Cardmember.4 For more information about all of your American Express benefits, please visit amexconnect.com/dillards.4